Question 1

What is an escape room?

Accepted Answer

An escape room, also known as an escape game, puzzle room or exit game, is a game in which a team of players discover clues, solve puzzles, and accomplish tasks in one or more rooms to accomplish a specific goal in a limited amount of time. They will have to race against the clock and decipher clues to find their way out of the escape room.

Question 2

Is there an age limit? From what age can we participate?

Accepted Answer

Our Escape Rooms are suitable for all ages, but with a recommended minimum age of 12 years old for maximum engagement and understanding as they can play without an adult.For children under 12 years old (7-11yo) being accompanied by a paying adult while playing is mandatory.

Question 3

How long does the game last?

Accepted Answer

You will be 'locked' in the room for a maximum of 60 minutes but remember, you're trying to beat the clock. You should arrive 10-15 minutes before your start time to complete the waiver and proceed with your payment.

Question 4

I never played before. Can I get some help?

Accepted Answer

We are using an Auto Help system that means every time you need help you can refer to it. You can get help every 5 minutes. Our Game Masters will explain you all the details before your game starts.

Question 5

Do I have to book in advance?

Accepted Answer

Please note that prior booking is required so you can reserve your slots. You can book via our website www.escapegameover.ae 🌐 or contact us directly:📍 Palm Jumeirah Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info@escapegameover.ae📍 Dubai Festival City Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info-dfc@escapegameover.ae.

Question 6

I booked for 4 people. Can I add another one to my booking?

Accepted Answer

If there's enough space in your game and you'd like to add an additional player to your team, please do so (maximum of 7 players). You don't need to inform us in advance, however, make sure you will join all of you at the same time so you can have a smooth start of the game.

Question 7

How much does it cost?

Accepted Answer

Our prices depend on your group size. The more you are, the better the price.For more information, head over to the Booking page www.escapegameover.ae 🌐 or feel free to contact us directly:📍 Palm Jumeirah Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info@escapegameover.ae📍 Dubai Festival City Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info-dfc@escapegameover.ae.

Question 8

Can I bring my family along?

Accepted Answer

This is a great family, friends activity. They are educational, cognitive, and learning experiences; escape rooms provide a gaming experience like no other.

Question 9

What happens if I'm running late?

Accepted Answer

If you're running late then please phone us as soon as possible and we can still, try to fit you in. However, due to the nature of the game, if you arrive more than 20 minutes late, we will be unable to accommodate your booking.

Question 10

How can I cancel my booking?

Accepted Answer

You can cancel your booking by contacting us directly:📍 Palm Jumeirah Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info@escapegameover.ae📍 Dubai Festival City Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info-dfc@escapegameover.ae.

Question 11

Are there any special packages for birthday parties?

Accepted Answer

We will be thrilled to host your birthday party! Please fill up the birthday party form via our website. You can also contact us directly:📍 Palm Jumeirah Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info@escapegameover.ae📍 Dubai Festival City Mall:via WhatsApp, call at (+971) 4 5773289 or email us at info-dfc@escapegameover.ae.

Question 12

I would like to play with my colleagues as a Team Building Exercise. Is it possible?

Accepted Answer

Escape rooms are perfect corporate team building activities because they get everyone on the team working together towards a common goal.Please fill up the team building form via our website, or contact us directly:📍 Palm Jumeirah Mall:via WhatsApp, call at (+971) 5 05305898, (+971) 4 5773289 or email us at info@escapegameover.ae📍 Dubai Festival City Mall:via WhatsApp, call at (+971) 5 05305898, (+971) 4 5773289 or email us at info-dfc@escapegameover.ae.

Question 13

How many people can play?

Accepted Answer

Our games are designed to be played by groups of up to 7 people per room. Unfortunately, any more would mean the rooms become too cramped. However, if you're part of a bigger group, you can book multiple rooms so your teams can compete against each other!

Question 14

What is the best outfit for the game?

Accepted Answer

It is required to wear comfortable clothes and shoes, that allows freedom in movement during your activity.

Question 15

Is parking available?

Accepted Answer

Free parking available for Palm Jumeirah Mall & Dubai Festival City Mall (closest parking for Dubai Festival City Mall North Parking)

Question 16

Do we need to speak English?

Accepted Answer

Due to the nature of escape rooms, having at least one team member with good English is highly recommended. However, as we are using the latest technology of the escape rooms, in our auto help system we have available English, Arabic & Russian subtitles.

Question 17

Where are you & what are the operation hours?

Accepted Answer

📍 Palm Jumeirah Mall, 2nd floor ⏰ Operation hours:Sun -Thu 10:00am - 10:00pm Fri - Sat 10:00am - 12:00am📍 Dubai Festival City Mall Level 2, Crescent Rd, Dubai ⏰ Operation hours:Mon - Thu 10:00am - 10:00pm Fri - Sun 10:00am - 12:00am